Who owns the outcome? A practical guide to clearer technology support
When employees report a technology issue, they need to know what happens next. Who receives the request? Who keeps them informed? And how does the business know the problem has actually been resolved?
Before 2027: Review Your Technology Suppliers, Contracts and Support Model
As businesses prepare for a new year, budgets, staffing requirements and operational priorities often come under review. Technology should be part of that conversation.
IT support, printers, business telephony, CCTV and cloud services all play a role in daily operations. Yet supplier agreements and support arrangements can remain unchanged for years, even when the business has grown or its requirements have shifted.
The office technology security gaps businesses often overlook
A new employee joins the business. Their laptop is set up, their email account is created and they are ready to start work.
But what about the shared printer they can access? The CCTV system viewed from a manager’s phone? The office phone system connected to the network? Or the account belonging to someone who left six months ago?
Why Fragmented Technology Support Creates a Blame Game
A printer stops working.
The printer company says it could be the network. IT checks the network and says everything looks fine. Someone suggests speaking to another provider.